SCAFFOLD

In any context where human performance is critical, from professional sports to open-heart surgery, performance feedback is essential for learning and improvement. However, in health systems, feedback to providers and teams is both widely used and effective, but under-utilitized, resulting in low engagement with the reports and dashboards that it is delivered through. 

SCAFFOLD is an open-source software application that enhances feedback reports, emails, and dashboards with coaching and appreciation messages and visualizations. It is based on the idea that there are two primary types of value from feedback: 1) coaching, in which people want to improve performance, and 2) appreciation, which motivates people to sustain performance through recognition of their impact.

Some examples of the messages that SCAFFOLD can generate are "You reached the top performer benchmark", “You are not a top performer”, “You may have an opportunity to improve”, “Your team reached the goal”, and “Congratulations on the exceptionally high quality of care your team has provided”.

SCAFFOLD is a tool for for anyone who has performance data and wants to provide high-value feedback to accelerate learning and improvement.